Refund policy

Return and Refund Policy

Effective Date: September 9, 2026

We want you to feel confident purchasing from My Salon Doll. This Return and Refund Policy explains when products purchased through mysalondoll.com, mysalondollshop.com, our Shopify-powered store and checkout, or another sales channel that links to this policy may be returned, exchanged, or refunded.

Return Window

You may request a return within 30 days after your order is delivered.

To qualify for a discretionary return, the item must generally be:

  • Unused

  • Unworn

  • Unwashed

  • Unaltered

  • In the same condition in which it was received

  • Returned with its original packaging, accessories, parts, and components

  • Accompanied by proof of purchase

We reserve the right to inspect returned merchandise before approving a refund.

Doll Hair and Styling

My Salon Doll products are designed for styling and play. However, styling or altering a doll may affect its eligibility for a discretionary return.

A doll will generally be considered used and not eligible for a discretionary return if its hair has been:

  • Cut or trimmed

  • Colored or dyed

  • Washed

  • Treated with hair products

  • Chemically treated

  • Styled using heat tools

Normal inspection of a product after delivery does not automatically make it ineligible for return.

This restriction does not limit any remedies that may apply if a doll or other product arrived damaged, defective, incorrect, or otherwise covered by applicable law.

Items That Cannot Be Returned

The following items are generally not eligible for discretionary return unless otherwise required by law:

  • Gift cards

  • Items clearly marked Final Sale at the time of purchase

  • Personalized or custom-made products

  • Products that have been used, washed, altered, or damaged after delivery

  • Dolls whose hair has been cut, colored, washed, treated, or heat-styled

  • Products returned without required parts, accessories, or components

  • Items returned more than 30 days after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Starting a Return

To request a return, contact us at:

info@mysalondoll.com

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photographs, if relevant to the request

Please do not send merchandise back until you have received return instructions from us.

We will provide the appropriate return address and any additional instructions after reviewing your request.

Unauthorized returns, cash-on-delivery shipments, and packages sent to an incorrect address may be refused or returned to the sender.

You are responsible for packaging returned merchandise securely.

We strongly recommend using a shipping method that provides tracking and retaining your tracking information until your return has been completed.

Return Shipping Costs

For discretionary returns, the customer is generally responsible for return shipping costs.

If we confirm that an item arrived:

  • Damaged

  • Defective

  • Incorrect

  • Significantly different from what was ordered

we may provide a prepaid return label, reimburse reasonable return shipping costs, or provide another appropriate resolution.

Original shipping charges are generally not refundable for discretionary returns, except where required by law or otherwise stated by us.

Restocking Fees

We do not currently charge a restocking fee for eligible returns.

However, a refund may be reduced when permitted by law if returned merchandise is missing parts, accessories, packaging, or other components, or if the merchandise is returned in a condition that does not meet the requirements of this policy.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, defective, contains the wrong item, or is missing an item or component, please contact:

info@mysalondoll.com

We ask that you report these issues within 7 days after the recorded delivery date whenever reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging when relevant

  • Photographs of any damage or missing components when applicable

After reviewing the issue, we may offer an appropriate resolution such as:

  • A replacement product

  • A replacement part or accessory

  • A repair or troubleshooting option

  • Store credit

  • A partial refund

  • A full refund

The appropriate resolution will depend on the circumstances, product availability, and applicable law.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

Exchanges

The fastest way to receive a different product is generally to:

  1. Request a return for the eligible original item.

  2. Place a new order for the product you want.

This allows your new order to begin processing without waiting for the original product to be returned and inspected.

In some circumstances, we may agree to process a direct exchange.

Direct exchanges are subject to product availability, and additional charges may apply if:

  • The replacement product has a higher price

  • A different shipping method is requested

  • Additional shipping expenses apply

Refunds

Once we receive your return, we will inspect it and notify you whether the refund has been approved.

If approved, your refund will generally be issued to the original payment method within 10 business days after inspection and approval.

Your bank, credit-card issuer, payment provider, or financial institution may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact:

info@mysalondoll.com

Refund Amounts

For an approved discretionary return, your refund will generally cover the amount paid for the eligible returned merchandise.

Where permitted by law, the refund may exclude or be reduced by:

  • Original shipping charges

  • Return shipping costs

  • Return shipping costs that we paid on your behalf for a discretionary return

  • The value of missing accessories, parts, or components

  • Damage or loss of value caused after delivery

  • Other nonrefundable amounts disclosed at the time of purchase

Taxes associated with refunded merchandise will be handled as required by applicable law.

Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible.

Because we try to process orders quickly, we cannot guarantee that an order can be canceled or modified once fulfillment has begun.

Possible changes may include:

  • Shipping address corrections

  • Item changes

  • Quantity changes

  • Order cancellations

Once an order has shipped, it generally cannot be canceled and must instead be handled through the applicable return process.

If we cancel an order before shipment, we will issue a refund to the original payment method.

If we are unable to ship merchandise within a timeframe required by applicable law, we will provide any legally required delay, consent, or cancellation options.

Gifts

If an item was purchased as a gift, the available refund method may depend on the original order and payment information.

An approved gift return may result in:

  • A refund to the original purchaser's payment method, or

  • Store credit issued to the gift recipient

depending on the circumstances.

We may require proof of purchase or sufficient order information before processing a gift return.

Final Sale Items

Products marked Final Sale at the time of purchase are not eligible for discretionary return or exchange.

Final Sale status does not eliminate any rights you may have if the product arrives damaged, defective, incorrect, or if applicable law provides additional protections.

Promotional and Discounted Purchases

Unless specifically marked Final Sale, products purchased using a discount or during a promotion may generally be returned if they otherwise meet the requirements of this policy.

Refunds are based on the actual amount paid for the returned merchandise, rather than the product's regular or original retail price.

If returning merchandise changes eligibility for an order-level promotion, free-shipping offer, bundle discount, or similar promotion, the refund may be adjusted according to the terms of that promotion and applicable law.

Contact Us

For questions about returns, exchanges, refunds, damaged products, or order cancellations, contact:

My Salon Doll
Legal Business Name: My Salon Doll
Mailing Address: 2660 E Ranch Road, Eagle Mountain, UT 84005
Email: info@mysalondoll.com