Shipping policy

Shipping Policy

Effective Date: September 9, 2026

This Shipping Policy applies to purchases made from My Salon Doll through mysalondoll.com, mysalondollshop.com, our Shopify-powered store and checkout, or any other sales channel that links to this policy.

Order Processing

We typically process in-stock orders within 2–3 business days, excluding weekends and holidays.

Processing time is separate from the time your order spends in transit with the shipping carrier.

Processing may take longer during:

Holidays
Promotions or sales
Product launches
Periods of unusually high order volume
Severe weather or other unexpected disruptions

After placing your order, you should receive an order confirmation at the email address or contact information provided during checkout.

Once your order ships, we will send a shipping confirmation with tracking information when tracking is available.

Shipping Destinations

We ship to the destinations made available during checkout.

Available shipping methods, carriers, charges, and estimated delivery times may vary depending on your location, order contents, and the shipping options currently available to us.

If your destination is not available during checkout, we are unable to guarantee shipment to that location.

Estimated Delivery Times

Estimated delivery dates shown at checkout or provided by a shipping carrier are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

Weather
Carrier delays
Holiday shipping volume
Incorrect or incomplete addresses
Transportation disruptions
Customs processing
Local delivery conditions

Once an order has been transferred to the shipping carrier, transit times are primarily controlled by the carrier.

Shipping Charges

Shipping charges are calculated and displayed before you complete your purchase.

The amount may depend on factors such as:

Order size
Order weight
Shipping destination
Selected delivery service
Applicable promotions

You will have the opportunity to review applicable shipping charges before completing checkout.

Free Shipping Promotions

When My Salon Doll offers free shipping on orders of $150 or more, eligibility is generally based on the qualifying merchandise subtotal after discounts and before taxes, unless otherwise stated in the promotion.

Certain products, locations, shipping services, or promotional offers may have additional restrictions.

Any additional terms will be communicated with the applicable promotion or shown during checkout.

If merchandise from an order is later returned and the remaining order would no longer have qualified for a free-shipping promotion, any applicable adjustment will be handled according to our Return and Refund Policy and the terms of the applicable promotion.

Shipping Address Accuracy

Please carefully review your shipping address before submitting your order.

You are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

My Salon Doll is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Returned or Undeliverable Packages

A shipment may be returned to us for reasons including:

An incorrect or incomplete address
An unclaimed package
A refused delivery
An undeliverable location
Failure to pay required customs or import charges

If an order is returned to us, we may contact you to determine whether you would like the order reshipped or whether another resolution is available.

Additional shipping charges may apply if the order must be shipped again.

Any refund will be handled according to our Return and Refund Policy and applicable law.

Split Shipments

Items from the same order may occasionally ship separately because of inventory location, package size, availability, or fulfillment needs.

If your order is split into multiple shipments, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Delayed or Unavailable Products

We make reasonable efforts to provide accurate inventory and shipping information.

Occasionally, an item may become unavailable or an unexpected fulfillment delay may occur after an order is placed.

If we are unable to ship an order within the timeframe originally represented, we will contact you and provide any options required by applicable law.

Depending on the circumstances, those options may include:

Accepting a revised estimated shipment date
Modifying the affected portion of the order
Canceling the affected item or order
Receiving a refund for an item that cannot be fulfilled

We will not substitute a materially different product without your permission.

Tracking Information

Tracking information will be provided when available.

Please note that carrier tracking may not update immediately after a shipping label is created. It can sometimes take additional time for the carrier to scan and begin displaying movement for a package.

If tracking has not updated for several business days, you may contact us for assistance.

Packages Marked Delivered

If carrier tracking shows that your package was delivered but you cannot locate it, we recommend first:

Checking around the delivery location, including porches, side doors, garages, mailrooms, and parcel lockers.
Asking other members of your household.
Checking with nearby neighbors.
Reviewing any delivery photo or carrier notice.
Allowing a short period of time in case the carrier marked the shipment delivered shortly before completing delivery.

If the package still cannot be located, contact us and we can help review the available tracking information and determine appropriate next steps.

Lost, Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, contains the wrong product, or appears to have been lost during shipment, please contact us as soon as possible.

We ask that issues involving delivered orders be reported within 7 days of the recorded delivery date whenever reasonably possible.

Please include:

Your order number
A description of the issue
Photographs of the product and packaging when relevant
Any other information that may help us investigate

info@mysalondoll.com

We will review the circumstances and, where appropriate, work with you on a replacement, refund, carrier claim, or other reasonable resolution.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

International Shipping

International shipping is available only when offered for your destination during checkout.

For international orders, the recipient may be responsible for:

Import duties
Customs fees
Brokerage fees
Value-added tax or similar local taxes
Other government-imposed charges

These charges may not be included in your purchase price or shipping charge unless specifically collected during checkout.

Customs inspections and processing may also delay delivery.

If a shipment is refused or returned because required import duties, taxes, or other charges were not paid, return shipping costs or other applicable expenses may be deducted from any otherwise available refund where permitted by law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because we try to process orders promptly, we cannot guarantee that an order can be changed or canceled once fulfillment has begun.

Orders that have already shipped generally cannot be canceled and will instead be subject to our Return and Refund Policy.

Contact Us

For questions regarding shipping, tracking, or your order, contact:

Legal Business Name: My Salon Doll
Mailing Address: 2660 E Ranch Road, Eagle Mountain, UT 84005
Email: info@mysalondoll.com